- Online Classroom Customer experience trends, strategie & het customer experience plan
- Online Classroom Persona ontwikkeling
- Online Classroom Mapping van touch points en customer journeys
- Online Classroom Vraagstellingscollege
- Online Classroom Marketing & klantdata: wat mag wel en niet? (facultatief)
- Online Classroom Customer Experience in B2B (facultatief)
- Online Classroom Onderzoeken van klantbeleving
- Online Classroom De rol van het merk in customer experience en touchpoint design
- Online Classroom Service design
- Online Classroom Online Customer Experience
- Leusden Casedag
- Online Classroom Businesscase en implementatie van customer experience programma’s & werkcollege
- Online Classroom Customer Journey Management & Organisatie
- Online Classroom Reservecollege
- Online Classroom Reservecollege
- Leusden Diploma uitreiking