Complaints- and appeal procedure

Complaints- and appeal procedure Beeckestijn Business School

 

Beeckestijn's aim is to develop and offer short-term high-quality training programmes in which the acquired knowledge can be put into practice immediately. We offer various courses of different types and at different levels. Our portfolio is continuously expanded and updated. As a result, we provide quality education that closely matches the (changing) market. This gives participants the space to develop their talents and makes them aware of what is necessary to be market-oriented, enterprising and successful.

Despite the fact that Beeckestijn Business School is continuously working to maintain and improve the quality of its education, educational delivery and facilities, it may happen that you as a participant experience a problem. For these cases Beeckestijn Business School uses the complaints procedure below.

  1. The first point of contact is the concerning teacher, our employees of the Customer service department or program manager of the study program. The experienced problems can be discussed with him or her and a suitable solution can be found.
     
  2. If, as a participant, you cannot reach an agreement with the teacher, our Customer service employees or program manager of the course, you can submit a complaint by sending an email to customerservice@beeckestijn.org. A complaint must be submitted in a timely manner, completely and clearly. Please include the following information in your email: your name and telephone number; a clear description of the complaint; the date, place and time the complaint is about; possibly the name of the person concerned. When we have received the complaint, a confirmation of receipt will be sent by email within two days. The relevant participant will be contacted within four weeks to discuss Beeckestijn Business School's response to the submitted complaint.
     
  3. If the complainant does not agree with the response of the school, he or she can turn to the management. This can be reported by post via:
    Beeckestijn Business School
    Attn. The management
    Leusderend 30
    3832 RC Leusden

     
  4. If the submitter of the complaint does not agree with the response of the management, there is a second possibility to appeal to the complaints board for Private Educational Institutions. For this Beeckestijn Business School is affiliated with the NRTO. For contact details and more information, please visit the The Complaints Boards.