General Customer Relationship Management is much more than a CRM system or technology. It is a strategy and way of working aimed at the heart of your organization: the customer. The Customer Relationship Management course gives you the knowledge and tools to succeed as CRM professional.
We’ll offer you a unique and interactive learning experience. In 2 months we’ll go the extra mile to help you become a succesfull CRM professional. You will learn from the best experts in the field. People who walk the walk every day.
FOR WHOM IS THIS COURSE INTENDED
The Customer Relationship Management course is designed for professionals who want to know more about CRM and customer centric management. Who want to learn how to align marketing, sales and service with a customer focus more and therefore want to get started with CRM in their organization.
You are in good company with alumni from top leading global brands:
OUTSTANDING TEACHERS WITH FIELD EXPERIENCE
Beeckestijn Business School works with outstanding teachers with a lot of experience from the field they operate in. This way our lessons are a mix of theory and practice, and we use inspiring cases and examples from the field.
The course Customer Relationship Management consists of 6 modules plus a tailored strategy for your organization. Develop an action plan to successfully implement CRM into your organization. The course gives you the tools and knowhow to effectively engage with key stakeholder to overcome challenges and drive customer centric transformation in your business.
- CRM strategy & planning
Develop an understanding of CRM strategy, the traditional context where it occurs, and the challenges faced by corporations trying to implement CRM capabilities.
- Customer value management
Understanding the importance and fundamentals of customer value management and customer based accounting.
- Customer processes: Sales, Service & Marketing
Reflect on the customer processes within that corporations play an important role in managing customer relationships.
- Selecting, implementing & optimizing CRM systems
Learn about different CRM solutions/IT infrastructure available to organizations, how to select, implement and manage these.
- How to manage CRM programs & CRM business case
Understand how to manage CRM programs succesfully and how to built a CRM business case.
- The customer centric organization, culture & change management
Develop a vision about how create a customer centric organization and culture.
If you complete this course successfully, you will receive the Beeckestijn Business School certificate ‘CRM Business Fundamentals’.
Designed for independent, self-motivated students, Beeckestijn Business School provides an option to expand your knowledge and skills in Digital Marketing Strategy. The program is designed to help you continue the pursuit of digital knowledge beyond your master's degree, without the commitment of an academic and theoretical program.
AS BEECKESTIJN ALUMNUS
- You can participate in an active and informative alumni program.
- You build a relevant and interesting network, even after you have graduated.